Terms of Service
Effective Date: 09/11/2025
Welcome to Thesupply Co. By using our website and placing orders, you agree to these Terms of Service. Please read them carefully.
1. Who We Are
Thesupply Co (“we”, “us”, “our”) is a UK-based e-commerce store. Our goal is to provide high-quality products and excellent customer service.
2. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from your use of our website or purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
3. Orders, Pricing & Availability
- All orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order at our discretion, including but not limited to: product availability issues, errors in description or pricing, or suspected fraudulent activity.
- If a product is incorrectly priced, we will contact you and give you the option to proceed at the correct price or cancel your order.
4. Payment
Payment must be made in full at the time of purchase using the payment methods provided. By providing payment details, you confirm that you are legally authorized to use the chosen payment method.
5. Shipping & Delivery
Shipping times vary depending on product and location. Most orders arrive within 7–10 business days, but in some cases it can take up to 15–20 days. All orders include tracking information where possible. For full details, see our [Shipping Policy].
6. Returns & Refunds
You have 14 days to return most items from the date of delivery. Items must be unused, in original condition, and in their packaging. Refunds are issued after we receive and inspect the returned items and are typically processed within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error. For full details, see our [Returns & Refunds Policy].
7. Customer Obligations
By using our website and purchasing from us, you agree to: provide accurate and complete information, not misuse our website or services, and comply with applicable UK law.
8. Limitation of Liability
To the fullest extent permitted by law, our liability to you shall not exceed the price paid for the products that give rise to the claim. We are not liable for indirect or consequential losses, including lost profits or business interruptions. Nothing in these Terms limits liability for death or personal injury caused by negligence.
9. Intellectual Property
All content on our website, including images, text, logos, and branding, is our property or used with permission. You may not reproduce, distribute, or use it without written consent.
10. Changes to Terms
We may revise these Terms at any time. Updated Terms will apply from the date they are published on our website. It is your responsibility to review them periodically.
11. Privacy & Cookies
Your personal information is handled according to our [Privacy Policy] and [Cookies Policy].
12. Contact Us
For questions about these Terms, orders, or policies, please contact us at:
Email: Thesupplyco.co@hotmail.com